Exams and Questions

Question 1
Good answers may include; I have born as well as gained qualities of leading, delegating and coaching and direct. I have read the job demands, and I understand that the firm needs a manager who can effectively manage a team and deliver targets too. My professional record, education job achievements, as well as qualification, prove my abilities as a manager. I possess the desired educational qualification; skill sets as well as prior experience in similar capacity. I am an extrovert person and hence, able to get well with diverse people be it at the team level, current customers or new ones.

Bad answers may include; I have a bachelor’s degree in Management. I always dream to be a boss. I just like getting jobs getting done. I want a job that earns me respect. I want a job which is highly paying. I am very strict and I always never compromise laziness on work. I am qualified to take the job. From the good answers, it is predictable that the person has a person and willing to work with team members for the interest of the organization. The person is likely to buy into the ideas of the organization. Contrary, the person giving wrong answers is seen to have future problems as a leader. He seems a manager who will not listen to the juniors. He is also seen as somebody with pride which can negatively affect the work

Question 4
Some of the challenges faced by supervisors while initiating new workflow in the department include; Increased grumbles by employees, resistance from some employees, reduced production in that period, and demand by employees to maintain the status quo. Such changes in the workspace are not always in vain. Some of the reasons for reshuffle include accommodating new employees, an organization based on a line of duty, facilitating mentorship and training, reducing conflicts among employees, reducing workplace boredom, promoting productivity as well as introducing new functions in the department. While carrying reorganization, supervisors need to avoid bias in the changes and change resistance among departmental members. There is also need to avoid improper mixing of employees and lowering working morale of employees. Avoiding such pitfalls is critical in ensuring that the transition is without employee friction.

Question 7
During my long holiday, I got a job as a supervisor in a bakery. The worst part of it was that some of my team members would get sick or get some emergencies forcing them to be absent at the job. We always quarreled with our customers whose targets were not met because of absenteeism. I remember the company losing three greatest customers for another bakery because of inability to meet their orders. With management knowledge, I had acquired over the term coupled with full responsibility as a supervisor, I decided to reshuffle the whole team. Since I had a team of 70 employees, I decided to divide them into two groups of 30 each. The remaining 10 were to be my standby team. I strategized the whole team to ensure that every person at one time becomes a member of standby team. This approach ensured that whenever an employee had an emergency, the standby force was ready to keep the work going. A mere development of standby force saved the company and returned lost customers. It was the time I realized that standby force as an organization strategy is critical in ensuring continuity at the workplace.

Wireless and Mobile Technologies

Study Case
Various companies around the world have known the need to move with the speed at which the technology is moving. They seem to have realized that company’s growth does not is not largely reflected on the size but the speed of service delivery. No industry has known this more than the airline industry around the world and most the United States airline industry. Delta is leading the way in the implementation of wireless and mobile technologies in a bid to leverage on the services they provide to their customers. The implementation of the modern technologies and mostly the wireless and mobile technologies has seen Delta being ranked among the best airline companies in the world.

Study Questions
Question 1
a) Wireless technologies are among the modern technological inventions. Wireless technologies involve the transmission of data and information from one place to another without the help of wires, cables or any forms of the electrical conductor. The distance of transmission can be anywhere between few meters (Television remote control) and several thousand miles (Radio communication). Wireless technologies use devices such as cordless telephones, GPS units, wireless computers, mobiles, and satellite television among others (Hayden et al., 2001).

b) Mobile technology is the exact dictation of the name. Mobile technology is the form of technology that is portable. It is a reference to any device and gadget that can be carried and help to perform various tasks. The technology allows the user to perform the tasks via cell phones, laptops, and PDA among others (Hayden et al., 2001).

c) Importance of wireless and mobile technologies

Wireless and mobile technologies enable professionals to work and have a functional access to the Internet from anywhere and at any time without the need to carry cables and wires wherever they move. Additionally, it helps to complete the work from anywhere and on time thereby increasing productivity.
Wireless and mobile technologies enable doctors, professionals and other workers working from the remote areas to be in touch with the medical centers and officers through mobile wireless communications.
Wireless and mobile technologies help to alert urgent situation. The affected areas can obtain help and support using the two technologies (Fette, 2008)
Question 2

Delta is one of the high-tech airline companies in the United States. The airline company has implemented several wireless and mobile technologies such as Wi-Fi, mobile apps such as Fly Delta App, Delta Ticket Counter, and Delta Away We Go App. It has also implemented some business functionalities within social media such as the Facebook and Twitter. One of the essential metrics for the airline industry is the level of technology. The metric enables investors to compare levels of efficiency at a particular airline. It represents the likelihood of growth in the future and how much operating revenue such an airline company generates. The implementation of wireless and mobile technologies has improved its efficiency. Delta is ranked as the most efficient airline for customer services which has been enabled by the technologies (Delta Staff Writer, 2012).

Question 3
People have grown to be accustomed to seeing improvements in their experiences with goods and services they buy. Airline companies provide transport services to their customers. Delta is among the companies. Forbes Magazine has recently listed the company as one of the customer friendly company. Furthermore, it is efficient in the way it serves the people. However, the improvements have come due to the implementation of various organizational systems, wireless technologies, and mobile technologies. All the improvements have been necessitated by the growing competition if the industry and the need to increase revenue. The company implements most of its technologies according to the trend and needs in the industry. All the technologies the company has implemented recently have been necessitated by the need to move with the speed at which the technology and the world are moving. Additionally, the company evaluates the available technologies before deciding the most suitable and one which will bring the desired changes in the company (Delta Staff Writer, 2012).

The level of efficiency of the implementations has catapulted the company to great heights. The company’s listing as one of the most airlines has not come due to anything else other than the efficiency of the service due to its customers. The efficiency has been made possible by the various organizational systems, wireless technologies, and mobile technologies. The company has beaten several companies that have lagged behind in such technological implementations and deployment (Delta Staff Writer, 2012).

Question 4
Delta Airlines is one of the airline companies using their mobile and wireless technologies most strategically. The company could be the most strategic in the application of the mobile and wireless technologies. The above is true due to the various technologies it has implemented to serve the customers in the best way. Some of the technologies are the Wi-Fi in all its carrier airplanes. Wi-Fi is a wireless technology, and no other company has implemented. It is likely that most of the companies which will implement the technology later will borrow from Delta. The company has also developed various mobile applications such as Fly Delta App, which provides e-Boarding check-in options in more than eighty cities where the Delta operates around the world. Delta’s Ticket Counter is also one of the applications that enable booking through the Facebook without having to navigate to the company’s website. The company also has an innovative tool like the Delta Away We Go, which allows the customers share and plans their traveling experience with friends and families. Delta beats most of its competitors due to such technological implementations. The company would not have probably beaten other airline companies if they had such implementations. The fact that it has emerged top is an indication that most of its competitors are lagging behind in implementation, or their implementations are not strategic (Delta Staff Writer, 2012).

Question 5
The success of the business depends on its speed of goods and services delivery as opposed to its vastness. Businesses rely on the quick exchange of information. Wrong data and information lead to delays and eventual suffering of service and productivity. Mobile and wireless technologies have become essential for getting accurate and real-time information wherever and whenever it is needed. However, such technologies cannot function without support. Therefore, they require enterprise technologies to leverage the technologies. Some of the technologies are LAN. LAN enables the companies to track and connect their workforces using the Voice over IP (VoIP). Additionally, Delta has been using Facebook as an enterprise system. It does so by the use of Delta Ticket Counter which allows customers to book travel through the Facebook. Other enterprise systems are the company’s website and various mobile phones on which the applications will be installed.

Learn a new language with language learning book

For a language learner, plenty of methods are available which can be used to achieve expertise in the desired language. There is no universal answer existing to the question “Which is the best method to learn a language?” Learning a language needs dedication and devotion. There should be no doubt in mind about choosing the method of learning. No two people are same in this world. Everybody uses different techniques to learn. Reading is one of the best ways to learn a language. While reading, one can thoroughly understand the parts of a language. Reading the texts enhances your understanding about the language.

To learn the language, one can easily get a language learning book from a book store or from a website. These books contain lesson plans categorized in different parts to help the readers in understanding their level in the process of learning. The books start with explaining the basic concepts of the language towards the advanced level. Language learning books provide a complete knowledge of the strategies to be followed during the language acquisition.

When you start learning a new language through readings, you don’t need to arrange any other resources. In this way your journey of learning the language becomes joyful, easy and free from stress. In this way you can get all the information at one place. A book is a great way to find the solutions whenever you have a question.

Learning a new language through a book is really effective thing, you just have to memorize the text well and you will come closer to your dream of second language acquisition. Books keep the learner engaged in reading more about the language, in this way they help in building concentration of the person on the goal of learning. People get a lot of language based activities while reading and these activities develop their vocabulary and grammar effectively.

Language learning can have a major impact on lifestyle. Different people have their different purposes in learning a second language. Some people learn for fun, some people learn for their profession. Whatever your purpose is, second language can help you in many ways. The important thing is to learn with the reliable material so that it can fulfill all your needs in pursuing language acquisition. There are so many institutes, websites and books claiming to provide the best but not all of them are good enough to offer you what you expect.