Wireless and Mobile Technologies

Study Case
Various companies around the world have known the need to move with the speed at which the technology is moving. They seem to have realized that company’s growth does not is not largely reflected on the size but the speed of service delivery. No industry has known this more than the airline industry around the world and most the United States airline industry. Delta is leading the way in the implementation of wireless and mobile technologies in a bid to leverage on the services they provide to their customers. The implementation of the modern technologies and mostly the wireless and mobile technologies has seen Delta being ranked among the best airline companies in the world.

Study Questions
Question 1
a) Wireless technologies are among the modern technological inventions. Wireless technologies involve the transmission of data and information from one place to another without the help of wires, cables or any forms of the electrical conductor. The distance of transmission can be anywhere between few meters (Television remote control) and several thousand miles (Radio communication). Wireless technologies use devices such as cordless telephones, GPS units, wireless computers, mobiles, and satellite television among others (Hayden et al., 2001).

b) Mobile technology is the exact dictation of the name. Mobile technology is the form of technology that is portable. It is a reference to any device and gadget that can be carried and help to perform various tasks. The technology allows the user to perform the tasks via cell phones, laptops, and PDA among others (Hayden et al., 2001).

c) Importance of wireless and mobile technologies

Wireless and mobile technologies enable professionals to work and have a functional access to the Internet from anywhere and at any time without the need to carry cables and wires wherever they move. Additionally, it helps to complete the work from anywhere and on time thereby increasing productivity.
Wireless and mobile technologies enable doctors, professionals and other workers working from the remote areas to be in touch with the medical centers and officers through mobile wireless communications.
Wireless and mobile technologies help to alert urgent situation. The affected areas can obtain help and support using the two technologies (Fette, 2008)
Question 2

Delta is one of the high-tech airline companies in the United States. The airline company has implemented several wireless and mobile technologies such as Wi-Fi, mobile apps such as Fly Delta App, Delta Ticket Counter, and Delta Away We Go App. It has also implemented some business functionalities within social media such as the Facebook and Twitter. One of the essential metrics for the airline industry is the level of technology. The metric enables investors to compare levels of efficiency at a particular airline. It represents the likelihood of growth in the future and how much operating revenue such an airline company generates. The implementation of wireless and mobile technologies has improved its efficiency. Delta is ranked as the most efficient airline for customer services which has been enabled by the technologies (Delta Staff Writer, 2012).

Question 3
People have grown to be accustomed to seeing improvements in their experiences with goods and services they buy. Airline companies provide transport services to their customers. Delta is among the companies. Forbes Magazine has recently listed the company as one of the customer friendly company. Furthermore, it is efficient in the way it serves the people. However, the improvements have come due to the implementation of various organizational systems, wireless technologies, and mobile technologies. All the improvements have been necessitated by the growing competition if the industry and the need to increase revenue. The company implements most of its technologies according to the trend and needs in the industry. All the technologies the company has implemented recently have been necessitated by the need to move with the speed at which the technology and the world are moving. Additionally, the company evaluates the available technologies before deciding the most suitable and one which will bring the desired changes in the company (Delta Staff Writer, 2012).

The level of efficiency of the implementations has catapulted the company to great heights. The company’s listing as one of the most airlines has not come due to anything else other than the efficiency of the service due to its customers. The efficiency has been made possible by the various organizational systems, wireless technologies, and mobile technologies. The company has beaten several companies that have lagged behind in such technological implementations and deployment (Delta Staff Writer, 2012).

Question 4
Delta Airlines is one of the airline companies using their mobile and wireless technologies most strategically. The company could be the most strategic in the application of the mobile and wireless technologies. The above is true due to the various technologies it has implemented to serve the customers in the best way. Some of the technologies are the Wi-Fi in all its carrier airplanes. Wi-Fi is a wireless technology, and no other company has implemented. It is likely that most of the companies which will implement the technology later will borrow from Delta. The company has also developed various mobile applications such as Fly Delta App, which provides e-Boarding check-in options in more than eighty cities where the Delta operates around the world. Delta’s Ticket Counter is also one of the applications that enable booking through the Facebook without having to navigate to the company’s website. The company also has an innovative tool like the Delta Away We Go, which allows the customers share and plans their traveling experience with friends and families. Delta beats most of its competitors due to such technological implementations. The company would not have probably beaten other airline companies if they had such implementations. The fact that it has emerged top is an indication that most of its competitors are lagging behind in implementation, or their implementations are not strategic (Delta Staff Writer, 2012).

Question 5
The success of the business depends on its speed of goods and services delivery as opposed to its vastness. Businesses rely on the quick exchange of information. Wrong data and information lead to delays and eventual suffering of service and productivity. Mobile and wireless technologies have become essential for getting accurate and real-time information wherever and whenever it is needed. However, such technologies cannot function without support. Therefore, they require enterprise technologies to leverage the technologies. Some of the technologies are LAN. LAN enables the companies to track and connect their workforces using the Voice over IP (VoIP). Additionally, Delta has been using Facebook as an enterprise system. It does so by the use of Delta Ticket Counter which allows customers to book travel through the Facebook. Other enterprise systems are the company’s website and various mobile phones on which the applications will be installed.

Continuity planning project

Internal Memorandum
To: All Department Heads
From: Operational Manager
Re: Preparation for the first meeting of the company continuity planning team.

The company operations should be protected and prevented from any action that may render the failures to the meeting of the daily activities. It requires the management to speed up the process of implementing the company continuity plan that will provide the guidance to the securing of the company entities. The continuity plan is essential to our company since it is a key element that provides support to good governance as a demand from most regulators and stakeholders within the company. The plan extends to meeting and ensuring compliance with the international standards from which a company should operate within. Company continuity guarantees some protection to the company data and some relative identities of the company. Therefore, the company requires a proper business continuity plan to avoid the breaching of the data protection legislation defined within the company (Burtles, 2007).

We take to inform that the company is scheduled to undertake an exercise of appointing representatives from each department to the business continuity planning team. The appointment of the representatives will take into consideration the following effects; the departments should present an individual of following desirables (Fulmer, 2008);

The eligible candidates should have a good understanding of the company core process and the overall company management
The candidate should possess some good leadership’s skills as well as deployment of the teamwork; we also request to you consider the quality of both verbal and written communication of the candidates
The candidate must prove the experience and possession of in Information Technology and information security skills
The presented individual must express some strong project management capabilities and be a well-respected person within the company
The heads of department should identify some individuals within their departments and forward the names for discussion during the meeting. May we have a thought on some other relevant and desirable qualities for our team because the task ahead of the team is critical and require very sensitive and promising personnel for the duties exercised in the company continuity plan.

During the meeting, the attendants will examine, propose and identify the roles to be played by the continuity planning team. However, the roles should capture and address the test facilitators prior implementing the plan, the suggested participants, the business stakeholders, management, recorders and other defined roles. Before the meeting, it is the urge of the management through the operational department to have the departments’ heads brainstorm on other roles apart from the following roles (Goh, 2006);

The test facilitators will be expected to be responsible for ensuring the sessions is in order, and the, actions are taken smoothly, introduce some creativity of roadblocks and worst case scenarios while undertaking the test. They should make sure that all issues to be addressed are recorded as they keep the schedule of the session and ensure that the follow-up activities and time frames are well discussed and prepared.
The recovery team goes by representing the persons that undertake some roles that are relevant to the selected scenario. They will be expected to have the following in condition, reviewing of the business continuity plan before the undertaking of the test and in normal happen of an event, disaster. Brainstorm and discuss to identify the appropriate best actions to be undertaken during the undertaking of the test or the recovery process within the company.
Company employees’ Skills Inventory

May this come to the attention that the Human Resource department will have to conduct some skill inventory so as to have the identification of the most possible reliable and skilled personnel whom we can have them involved in the business continuity planning team. It is important to note that the exercise shall come before the hold of the meeting in preparation to the identifying of the company continuity planning team. The exercise goes by to have the identification of the potential candidates with the desirable skills, have the company determine what kind of training should be conducted to impact the missing skills within the employees and many other relevant benefits of conducting skills inventory within the company (Anonymous, 2002).

The first meeting agenda
The department heads should be informed that the agenda for the first meeting is under development and shall receive the agenda documents some two weeks before the hold of the meeting. It is our prayer and request that we take to consider the information in the agenda paper and hold to respect the information contained.

The company wishes to thank for the good work you are doing for the best of results it is holding. It is the prayer that we keep up with the same tone and remain focused to the meeting of the company goals. Thank you for your time as you plan to respond to the outlined activities in the documents.

First meeting of the company continuity planning team agenda
AGENDA
First Meeting of the Company continuity planning team
9.00 a.m. – 5.00 p.m.

The meeting was called by Company Operational Manager

Attendees: All Department heads
Please bring:
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_________________________________________________________________________

9.00 a.m. – 10.00 a.m. Introduction

Breakfast and socializing Board room

___________________________________________________________________________

10.00 a.m. – Noon Presentation of the department representative’s names for vetting Board room

____________________________________________________________________________

Noon – 1.00 p.m. Lunch Board room

____________________________________________________________________________

1.00 p. m. – 4.00 p.m. Develop the business continuity planning team roles and responsibilities Board room

__________________________________________________________________________

4.00 p.m. – 5.00 p.m. Tea break and adjourning the meeting Board room

___________________________________________________________________________

Please let us keep time and be organized during the meeting.
Thank you all.
Continuity planning team budget draft
The budget will take duration of 12 months in the capture of the continuity planning team meetings, the required materials, training expenses, testing cost and the set-aside figure for the case of the disaster.

Budget Draft

Item cost ($000)

Team meeting 1200

Remunerations 1500

Team materials 3500

Trainings 2000

Plan testing cost 1500

Disaster cost 10000

Miscellaneous 1000

The budget estimation goes by ensuring that anticipated event is allocated some higher amount as it will entail a lot. At the same time, the continuity planning team must be given some incentives to give them the heart and an assurance that the company appreciates their efforts. The training is critical as the team must get the high skills of handling the scenarios and it goes by providing them the most sophisticated facilities to fasten and easy their work of securing the company data. The budget is under adjustments depending on the relevant factors and suggestions from the management.

White Collar Crimes

According to the Acting Attorney General of New Jersey Mr. John Hoffman, on 16th October 2015, and a Toms River used car dealer was given three years prison sentence for sales tax fraud. This process happened after he failed to file over $156,000 in sales tax to New Jersey State. The man pleaded guilty to the second-degree failure to file tax to on July 2014. The man got indicted in 2013 after an investigation done by both Criminal Justice Division and Division of Taxation Investigations. This inquiry came after routine canvas in which the investigators were searching for dealerships without valid licenses (Joseph, 2015). In the canvas, they realized that the sentenced man’s used car dealership had not remitted sales tax to New Jersey State from the start in 2007. When the Division of Taxation demanded payment, the man filed his sales tax returns. He attempted hiding the total number of vehicles he sold and remitted only $48,593 in the audit. After reviewing the registrations of vehicles, the state discovered that the man should owe $205,157 sales tax he collected. Di Cecilia, who is 58, owns Automation LLC located on Route 9 in the Toms River. He pleaded guilty before the Superior Court Judge Lydon in Trenton to count of failure to turn over the collected sales tax. He deliberately took the step to defraud from his filed returns. On top of the prison sentence, he man was ordered to restitute $220,797 (Karen Wall, 2015).

This matter is a criminal offense and more specifically a white collar crime. Evading to pay tax means one makes the profit while burdening the responsibility to others. The victims of this offense are both the state as well as the ordinary complying taxpayers who get pressed to cater for the evaded tax. The man was directly stealing from the state. The state needs the taxes to improve service to the population. I strongly agree with the intervention put by the law enforcement to handle this problem. Continues perpetration of such practices denies the state its rights. Sentencing as well as forcing him to restitute the whole process can serve as deterrence to potential defrauders in the state. This situation can send a message to those evading tax to foster compliance so that the state cannot get exploited by a few greedy individuals. The state will end up lacking resources to help its population. This crime has very adverse effect on the society in that the state may decide to raise taxes to cater for the evaded taxes. This process can make living expensive for innocent people.

From my personal perspective, this crime is a far-reaching white collar crime. Such crimes usually get committed by individuals who, always under occupations, they exploit social, economic as well as technological abilities for personal as well as corporate gains. People do these crimes are business and money oriented. This crime involves falsifying of reports, deceit, as well as concealment instead of applying violence for an illegitimate gain of money.defendants convicted of such crimes, usually makes false statements to obtain what he wants. Therefore from these white collar crime characteristics this crime suits the group. The man is so smart in that he can sell cars to people and evade taxes. In the investigation, he goes ahead hiding some returns from the scrutiny. Such type of smartness makes similar crimes go unnoticed and end up making business unfair.